C.Note's work typically falls into 3 project areas, all leading to a measurable improvement in the customer experience (and thereby the bottom-line).

Find the opportunity

Identifies business-building opportunities & shows where the customer experience is today, based on customer research, competitive analysis, expert review and best practices.

Typical project length:

4-6 weeks

At Expresso, a Scan of the in-store experience showed how bringing the experience in line with the core brand values could increase sales by 10%.
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Experience Strategy

Find the right approach

Identifies what it takes to re-define the customer experience, defines structured approach to re-shape what your customers experience and delivers road map for design & implementation.

Typical project length:

6-8 weeks

Wavin, a leading pipe & drainage manufacturer, has a diverse customer base, each with their own expectations...
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Experience Design

Create the best experience

Using customer-driven prototyping, we'll create the design of the customer interaction whether it be personal such as opening a new bank account, digital such as a designing a kiosk interface or vocal, such as telephone service call.

Typical project length :

6 - 12 weeks

Virtually every KLM traveller is new to self-service transfer, so our challenge in designing a kiosk experience was to not require too much thinking ...
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