A Hospital with a ‘Chief Listening Officer’

Attending the National Customer Contact Congress June 4 in Houten, the Netherlands, Cnote Project Leader Lisette Gouda was delighted by the presentation of Corine Jansen, member of the International Listening Association and Chief Listening Officer for the Radboud REshape & Innovation Center. To improve care in the hospital, Jansen offered a listening ear to cancer patients who could relate their needs to someone not connected to their immediate care. The result? Young cancer patients at Radboud Hospital now have iPads to keep up with their friends’ activities and social life, while other patients benefit from an online support community where they exchange experiences and tips.

photo: Joseph Gilbert